Question 1

Can I send this gift directly to the recipient?

Accepted Answer

Of course! Simply enter the recipient’s address in the shipping section at checkout, and we’ll take care of the rest.

Question 2

Can I add a personal message or gift card to my gift?

Accepted Answer

Absolutely! Every Audrey Grace gift box includes a complimentary, personalized gift note printed on our elegant A6 cards. For an extra special touch, you can upgrade to a beautiful greetings card at checkout.

Question 3

I entered the wrong shipping address. What should I do?

Accepted Answer

No worries! Just drop us an email ASAP at info@audreygrace.co.uk as soon as possible, and we’ll update the details.

Question 4

My gift box hasn't arrived. What should I do?

Accepted Answer

Please contact us, and we’ll look into it right away. Your happiness is our priority.

Question 5

What if I want to order more than one gift set?

Accepted Answer

If you’re sending multiple gifts to different addresses, let us know and we’ll send you a handy form to fill in with all the details. We’ll take it from there!

Question 6

Will an Audrey Grace gift box fit  through a letterbox?

Accepted Answer

No, our luxurious gift boxes will need to be signed for.

Question 7

Can I order a gift to arrive on a specific date?

Accepted Answer

While we can’t guarantee exact delivery dates, we can add a little ‘No peeking until…’ note in with your order. Just enter the details in the notes section at checkout and we’ll add the perfect finishing touch.

Question 8

Can I return my gift set if I’m not satisfied?

Accepted Answer

We truly hope you love your Audrey Grace gift, but if something isn’t quite right please contact us straight away at info@audreygrace.co.uk. For full details and exclusions, please see our refund policy.

Question 9

Do you offer corporate gifts?

Accepted Answer

Absolutely! We love working with businesses to create meaningful gifts that impress. From bespoke branding to personalized messages, we’ll tailor each box to your needs

Question 10

Can you personalise corporate gifts?

Accepted Answer

Yes! Whether it’s adding your branding, custom notes, or curated products, we’ll collaborate with you to make each gift uniquely yours.

Question 11

Is there a minimum order quantity for corporate gift boxes?

Accepted Answer

Nope! Whether it’s one special gift or a whole host of boxes, we’re happy to accommodate your needs. There may be some restrictions on this if you would like personalised branding but we always try our best to accommodate and work within your budget.

Question 12

Can I send corporate gifts to employees who work from home?

Accepted Answer

Definitely! We can ship gifts directly to employees' homes, offices, or both — making remote gifting seamless and special.

Question 13

Where can my gift box be shipped to?

Accepted Answer

We currently offer shipping within the UK only.

Question 14

How much is delivery?

Accepted Answer

Standard delivery (Evri) is just £4.50, and it’s free on orders over £60. Need it faster? Choose fast deliver at checkout.

Question 15

How long will it take to deliver my gift?

Accepted Answer

We aim to dispatch all orders placed before 12pm the same day, Monday to Friday. Standard delivery takes 2-3 days, or you can upgrade to fast delivery for a speedier arrival, typically the next day (if orders are placed before 12pm)

Question 16

Will you include receipts or invoices in my gift?

Accepted Answer

Never! We believe in keeping the magic alive, so no invoices or receipts are included in our gift boxes.

Question 17

I've bought more than one gift, can I send them to different addresses?

Accepted Answer

Absolutely! If you’d like to send gifts to multiple addresses, simply add a note at checkout or get in touch with us, and we’ll handle the details.

FAQS