UK Shipping Information

 

Order Cut-Off Times:

• Order by 12pm for same-day shipping. (excludes weekends) 

Shipping Carrier: Evri

Standard Delivery £4.50 - Please allow 3-5 Days Delivery

Fast Delivery - £6.99 - Please allow 1-2 Day's Delivery​​

• Fast delivery requires a signature.

Holiday Periods: 

Orders placed during Bank Holidays will be dispatched the next working day.

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Delivery Notifications: You will receive updates on any delays via text or email from Evri.

Please ensure your shipping address is correct. Incomplete or incorrect addresses, or missed deliveries, may result in delayed orders.

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Shipping Outside The UK

Please note: We do not currently offer shipping anywhere outside of the UK. 

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Returns & Exchanges 

1. Refund Policy Duration: Our refund policy lasts for 28 days from the date of your purchase. Within this timeframe, you must notify us within 14 days of receiving your order and return the items to us within the 28-day period.

2. Authorised Returns: Please ensure that any returns are carefully packaged in their original packaging to prevent damage during transit. We reserve the right to refuse returns that do not meet the above mentioned standards.

3. Time Limit: Unfortunately, if 28 days have passed since your purchase, we won’t be able to offer you a refund or exchange.

4. Shipping Costs: You are responsible for covering the shipping costs for returning your item, and these costs are non-refundable. 

5. Exchanges: We are happy to provide an exchange in the unlikley event that something arrives damaged. This will be dependent on stock availability.  

6. Proof of Purchase: To complete your return or exchange, we require an order confirmation as proof of purchase.

7. Return Address: Please send any returns to Audrey Grace Lifestyle, 28 Benslow Lane, Hitchin, SG4 9RE. Please make sure to contact us first at info@audreygracelifestyle.co.uk or via our chat before sending anything back.
 

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